Agent log

To collect logs, open “Control panel -> Computer configurations”, open your configuration and enable options as on the screenshot

Now agent logs are available for downloading from admin interface. Logs are sent at every configuration change or at the first agent installation.

“Constructor” - “Event type” - “System log”

Local agent log

It may be required in case of strange behaviour of the agent on a workstation.

In 64-bit systems it’s located in the directory C:\Windows\SysWOW64\TimeControlSvc\Debug_Agent.log

In 32-bit systems it’s located in the directory C:\Windows\System32\TimeControlSvc\Debug_Agent.log

Log of current configuration

It may be required in case you need to know which configuration was accepted by the agent from the server.

In 64-bit systems it’s located in the directory C:\Windows\SysWOW64\TimeControlSvc\cfg.log

In 32-bit systems it’s located in the directory C:\Windows\System32\TimeControlSvc\cfg.log

Logs of a remote installation

You can find it on the computer from which the remote installion was performed, in the directory C:\Users\USERNAME\AppData\Local\Temp\Debug_InstallerUI.log

On a remote PC - C:\Windows\Debug_AuxStaffCopSvc.Log

Linux-agent log

Can be retrieved by a command:

sudo /usr/share/staff/agent zip

Logs in a live view mode:

sudo /usr/share/staff/agent tail

Logs displayed in console:

sudo /usr/share/staff/agent log

MacOS-agent log

/Library/Caches/com.atomsec.staff/staff.log /tmp/staff.err.log

Mac-agent logs Are found here:

/Library/Caches/com.atomsec.staff/staff.log /tmp/staff.err.log