Agent log

To collect logs, open “Control panel -> Computer configurations”, open your configuration and enable options as on the screenshot

../_images/logs_1.png

Now agent logs are available for downloading from admin interface. Logs are sent at every configuration change or at the first agent installation.

“Constructor” - “Event type” - “System log”

../_images/logs_2.png

Local agent log

It may be required in case of strange behaviour of the agent on a workstation.

In 64-bit systems it’s located in the directory C:\Windows\SysWOW64\TimeControlSvc\Debug_Agent.log

In 32-bit systems it’s located in the directory C:\Windows\System32\TimeControlSvc\Debug_Agent.log

Log of current configuration

It may be required in case you need to know which configuration was accepted by the agent from the server.

In 64-bit systems it’s located in the directory C:\Windows\SysWOW64\TimeControlSvc\cfg.log

In 32-bit systems it’s located in the directory C:\Windows\System32\TimeControlSvc\cfg.log

Logs of a remote installation

You can find it on the computer from which the remote installion was performed, in the directory C:\Users\USERNAME\AppData\Local\Temp\Debug_InstallerUI.log

On a remote PC - C:\Windows\Debug_AuxStaffCopSvc.Log

Linux-agent log

Can be retrieved by a command:

sudo /usr/share/staff/agent zip

Logs in a live view mode:

sudo /usr/share/staff/agent tail

Logs displayed in console:

sudo /usr/share/staff/agent log

MacOS-agent log

/Library/Caches/com.atomsec.staff/staff.log /tmp/staff.err.log

Mac-agent logs Are found here:

/Library/Caches/com.atomsec.staff/staff.log /tmp/staff.err.log