Updating StaffCop Server to Version 5.8

Preparation

  • Key. During the update, the server will request a key for version 5.8. If you don’t have one or have a key for an earlier version, please contact the Sales Department at sales@staffcop.com. Make sure to provide information on the key you have in the email.

Danger

Do not update the server if you do not have a license key for version 5.8. The new version will not run without a key, and downgrading to the previous version will result in data loss.

  • Duration. The update may take a long time. To speed up the update process, reduce the database size .

  • Internet access. The Staffcop Enterprise server must be connected to the Internet throughout the update processs.

After updating the server, the agents also need to be updated (along with the recognition server and file scanner, if you have a license): see After Update.

Attention

If you’re using a licensed file scanner, the update procedure is different. To update everything correctly, follow the file scanner update instructions.

Update

Attention

For versions before 5.0, first update to version 5.0. Only then should you update the server to the latest version.

To update the Staffcop server:

  1. Connect to the server via SSH.

  2. Check your installed Ubuntu version:

lsb_release -a

Note

Staffcop supports Ubuntu Server versions 18.04, 20.04, and 22.04. If you plan to upgrade, please refer to the database reindexing instructions, otherwise server errors may occur.

  1. Download and run the update script:

wget http://distr.staffcop.su/install.sh -O /tmp/install && sudo bash /tmp/install

The script will:

  • check the system requirements

  • request a database backup

  • download the necessary packages

  • update the entire system as well as Staffcop Enterprise

During the update, the system will prompt you for a ClickHouse database password, which is used for additional security. Only enter a password if it is necessary. Otherwise, leave the field blank.

After Update

  1. Update your agents: Agent Update.

  2. If you have an OCR server deployed on your system, update it to the latest version.

  3. To update the file scanner, follow the file scanner update instructions.

Possible Issues

If you’re not receiving events from users after an update:

  1. Go to Control Panel → Accounts.

  2. Select all users and select Revoke License from the Run action drop-down menu.

  3. Select all users again.

  4. Select Assign License from the Run action drop-down menu.

Last Updated: 14.07.26