Description of the statuses you can see near the agent names:
- agent sent data on the user activity within the last 5 minutes.
- agent last sent data 5-10 minutes ago.
- agent doesn’t send data for more than 10 minutes, and that probably means that the user is no longer at the workplace, or his computer is turned off.
Keep in mind that when working with the web console, if you leave the page for more than 10 minutes without action, then on the “Agents” dimension, all the agents will become “gray”. To update the status of the agents and see the current statuses, you need to click the “Update” button on the left side of the window.